Conditions

Questions

-  Any question regarding hotels, tours, booking tickets can be sent to us via our email address: victortoursbooking@gmail.com

-  We will reply you as soon as possible, within 10 hours every day

Reservation / Confirmation

-  All reservations can be made by email or phone:

Email: victortoursbooking@gmail.com

Phone/whatsApp: +84 974779870

-  We will confirm your booking as soon as possible via email.

Deposit policies

-  30% total of charge per person is required to hold your reservation.

-  For  reservations  made one week before the tour departure date, the customer will be charged the full price of the tour in advance.

-  Special policy: No deposit for late reservation on the same day or one day before tour departing date.

Pay by bank transfer

1, Domestic transfer money to our bank account as following :

.Name: LUU VAN THANG

Account No. 0031000201551

Bank: Vietcombank, Hai Phong City, Viet nam

2, Foreign transfer money to our bank account as following:

Bank name: JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIET NAM HAI PHONG BRANCH

Address:  275 Lach Tray, Ngo Quyen,  Hai Phong, Viet Nam

SWIFT Code: BFTVVNVX003

A/C No: 0031000201551

A/C Holder: LUU VAN THANG

We recommend you can transfer the deposit via VTC Pay service ( transfer fees = 2.8%)  and Paypal service(transfer fee = 4.4%). It is easier, faster and cheaper.

Please let us know when you have sent the deposit, We will let you know when we received your money.
Please pay the transfer fees when you process the deposit.

Cancelation / Refund

- If you cancel your reservation 15 days before your tour date, your payment deposit will be refunded 100% to you.

- If you cancel your reservation 7 days before your tour date, your payment deposit will be refunded 30% to you.

- No refunds will be given for reservations canceled less than 7 days before your tour date.


Note: If we cancel your tour due to weather or other unforeseeable conditions, we will  give you a full refund or change your tour date ( if possible ) .we will  either try to contact you by email or leave a message at your hotel.

Final Payment

Final payment is to be made by cash or credit card at our office or at your hotel on your arrival date in Cat Ba Island.

Agreement

Bank and/or transfer fees are not included in any of our deposit fees for our tours, tickets, and reservation services. Customers are responsible for paying for any additional fees.

For final payment is at our office:

- if you pay by cash there is no fee.

- if you pay by credit card, visa, master…there will be a 3% transaction fee on the total balance of your payment.

 

Website: www.catbavictortours.com

Email: victortoursbooking@gmail.com

Phone/whatsApp: + 84 974779870

Reservation: Mr. Victor, Tel. +84 974779870

Address: No. 216, ¼ Road, Cat Ba Town, Hai Phong City, Viet nam